**Role and Responsibilities**
**Tasks**
- Managed Service
- Interact with our portfolio of remote networks and systems to perform various functions such as user
provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration
management.
- Perform routine management of backup and recovery services, file and disk management, and virus
protection.
- Maintain consistent operation of multi-user systems, including coordination with various vendors,
operations personnel, project managers, end users, and customer and IT management.
- Interact with our portfolio of remote networks and systems to perform various functions including user
provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration
management.
- Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues,
escalating as necessary to ensure timely resolution.
- Perform implementation and administration activities for complex power generation computing
environments (Windows servers & workstations), networks and security (Hirschmann, Palo-Alto, Cisco),
communication (ISP services), and storage solutions.
- Evaluate host, system, and network configurations for newly contracted sites; suggesting
recommendations for improvements based on regulations and established framework.
- Execute all provided Standard Operating Procedures (SOP) and policies.
- Managed Cyber Security
- Peer review change tickets.
- Review security, antivirus, traffic, and event logs.
- Review and edit Access Control Lists and security policies.
- Consulting
- Evaluate vendor products, services, and suggestions.
- Plan and perform hardware and software upgrades
**Other**
- This position requires participation in the company's 24/7 on-call rotation.
- Report status for all recurring and non-recurring efforts as required.
- Attend staff and client meetings as required.
- Availability to make occasional, planned shifts in work hours to accommodate efforts which can only be performed after generation hours.
- Develop and document technical processes and procedures as needed.
- Ensure that required tasks are completed or directed to others as necessary.
- Effective written and oral communication at all organizational levels with internal and external customers.
- Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers.
- Mentor Level 1 IT/OT Engineers.
**Preferred experience, qualification, and education**
- Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001)
- SOC, NOC, or other IT operation center experience
- Technical Degree or minimum 5+ years of relevant IT / OT professional experience
- Direct or indirect end-user service experience and/or experience providing remote support.
- Work experience in at least one of the following areas is required.
- SCADA and SCADA Historian design, deployment, or maintenance
- Power generation, especially renewable energy
- Work experience in at least three of the following focus areas is required:
- Tier 2 or Tier 3 IT or OT help desk support
- IT infrastructure design or support
- Computer network design or support
- Host hardening or security monitoring (Cybersecurity)
- NGFW configuration, maintenance, and administration
- Microsoft Windows Server support
Cybersecurity Engineer I ($44,987-$64,267)
**ROLE AND RESPONSIBILITIES**
The Level 1 Cybersecurity Engineer executes assigned work orders, including support tickets and project tasks to
meet Managed Security Services Provider (MSSP), compliance, and other contractually defined obligations for
new and existing customer facilities. This role will perform routine and scheduled evidence collection and
possess an understanding of and direct experience with concepts and best practices related to IT/OT systems
and cyber security.
This is an opportunity to be part of a world-class team operating at the nexus of two of the most exciting and
fastest growing sectors in energy today: renewable energy operations technology and cybersecurity.
**Tasks**
- IT Managed Service
- Interact with our portfolio of remote networks and systems to perform various functions such as user
provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration
management.
- Maintain consistent operation of multi-user systems, including coordination with various vendors,
operations personnel, project managers, end users, and customer and IT management.
- Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues,
escalating as necessary to ensure timely resolution.
- Monitor and execute backups and other recovery preparedness tasks.
- Perform implementation and administration activities for complex power generation computing
environments (Windows servers & workstations), networks and security (Hirschmann, Palo-Alto, Cisco),
communication (ISP
