Data Cloud |Technical Support Engineer

DATA CLOUD | TECHNICAL SUPPORT ENGINEERMexico CityJob Description: The Salesforce Premier Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team and continuously give back to our community through the generous Salesforce 1-1-1 model.Your Impact - Responsibilities: In your role as a Data Cloud Support Engineer, you are the first point of contact for customers experiencing challenges navigating and implementing Data Cloud. Job responsibilities include but are not limited to:Developing and maintaining technical expertise in Salesforce Data Cloud.Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.Providing feature explanation and best practices.Managing customer expectations and the customer experience to maximize customer satisfaction.Actively maintaining and participating in job-related training activities.Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.Multitasking and performing effectively under pressure.Creating and curating knowledge content.Experience/Skills Preferred:Fluent proficiency in writing & speaking Spanish OR PortugueseExperience with Salesforce and/or CRM applications and other cloud-based technologiesBig Data experienceExperience with Database concepts, Data management (RDBMS), and SQLExperience with developing applications using SOAP and REST APIsDemonstrated skill in Customer Support or Customer Service in a customer-facing roleExperience with recognizing Splunk data sources and analyzing the data for anomalies and trends.Salesforce Certifications (Must)#J-18808-Ljbffr