Country: MexicoLocation: LOC5025 : Centrum ParkExecutes multiple projects simultaneously to defined department standards using proper project: Initiation, Planning, Execution, Monitoring and Control, and ClosureCoordination of internal company resources to support customer pilots and programs.Set up of customer software and databasesConduct remote troubleshootingConduct remote sensor swap out and annual calibration tasksCommunicate effectively with other "virtual team" members to ensure collaboration on solutions and swift resolution of problemsAssists customers by researching, responding, and resolving various customer inquiries related support and troubleshooting of Sensitech products, computer hardware and software.Ability to learn the company products, their technical requirements, modes/methods of operation and uses cases.Provide download service, adds and edits shipment information, conditions trips, and ensures the quality, accuracy and thoroughness of information in multiple program and project databases using the appropriate tools and processes.Responsible for maintaining a high standard of customer satisfaction while following Sensitech policies, procedures, and warranties. Collaborate with cross functional departments including internal and external sales personnel, Professional Services, Engineering and Data Center teams to ensure that technical support issues are properly addressed including the use of the NC/CAPA process.Use ticketing system and CRM to track & resolve all open customer issues.Review and execute existing procedures (Work Instructions) to ensure compliance with current practice and Sensitech's Quality SystemOther tasks as assignedQUALIFICATIONSBachelor's Degree Preferred in Computer Science, Business, EngineeringMinimum of 2 years work experience requiredBilingual skills for both spoken and written communications – Spanish and EnglishIntermediate experience with Microsoft Office Suite, particularly ExcelProven ability to learn new software quicklyKnowledge of communication protocols: RF, Wi-Fi, CellularAble to handle multiple priorities with excellent time management skillsMeticulous attention to detail and excellent verbal and written communication skills requiredAbility to work with multiple stakeholders; team members, Program/Project Managers, and other internal customers.Demonstrated teamwork skillsFlexibility and adaptability are required as customer demands change and evolveCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this link to read the Job Applicant's Privacy Notice#J-18808-Ljbffr