Documentum Level 2 Support - Remote (Mexico)

This role is 100% Remote in Mexico- Developing and providing level-2 technical end-user support related to Documentum, Content Suite, and other ECM platforms.- Following workflow within the helpdesk ticket system to resolve helpdesk cases- Making configuration changes within the supported products per procedures- Adhering to designated change control process to initiate, perform, and implement any changes to the production environment- Documenting tasks and activities to support all procedural requirements including timekeeping accountability- Adhering to SLA standards including follow-through on SME escalations positionQualifications:- +3 years of Support Experience- 3+ years of progressive helpdesk triage and end-user support environment- Advanced English- Working knowledge of MS SQL server, Apache Tomcat, and Windows Server is a MUST- Working knowledge of AWS or Azure Cloud services- Controls- and procedures-oriented with a strong emphasis on proper documentation and following standards and procedures to ensure proper controls is highly desirable- Strong analytical and problem-solving skills- Good time-management skillsNice to Have:- Documentum, ApplicationXtender, or Content Suite System Administration- Captiva System Administration- SQL Knowledge (T-SQL/DQL)- Scripting/programming experienceKnowledge of: System Administration, Developing Standards, LAN Knowledge, Proxy Servers, Training, Multitasking, On-Call, Networking Knowledge, Network Hardware Configuration, LDAPPay: $43,000.00 - $47,000.00 per month**Experience**:- support: 3 years (required)- helpdesk triage and end-user support: 3 years (required)