.An opportunity exists for an experienced engineer in our global EBS organization to help provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Responsibilities include providing excellence in customer service support, incidence tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and ultimately drive complete and total resolution of each service incident.**Functional/Technical Knowledge & Skills**- Excellent analytical and problem solving skills- Required knowledge in E-business HCM Suite (Oracle Benefits, Payroll and HR)- Functional/Technical background in assigned product area and exposure to associated systems and software. This includes usage of Application Product Interfaces (APIs), Interfaces etc. along with ability to map requirements to existing features.- Technical skills in any 3 of the following are desirable: RDBMS, SQL, PL-SQL, XML, Java, J2EE and Oracle ADF, SOA, EBS R12.2 Patching, and Web Services- Understanding of structured SQL statements helpful.- Ability to read and decipher software Log and Trace files, Performance Tuning, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution- Demonstrates strong and sound judgment to expedite or facilitate the development of solutions to customer issues in a reactive or proactive mode. Good understanding of different business scenarios, financial impacts, and ability to assess the criticality an issue has on the customer's business.**Personal Attributes:Self-motivated with good communication skills, excellent verbal and written skills in English is a must!ProactiveProblem Solving/Analytical SkillsEffective Communication (verbal and written)Focus on Relationships (internal and external)Influencing/NegotiatingTeamworkResults FocusedEscalations ManagementExpertise (maintaining professional in own discipline)EnthusiasmFlexibilityOrganizational SkillsCoaching/Knowledge Transfer AbilityIn-depth experience in using or developing Oracle's EBS productsComfortable working under stressWilling to work weekends occasionallyWilling to work in shifts if neededShould be Customer-FocusedShould be Well-organizedShould be Team-player**Detailed Description and Job Requirements**As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
