Ejecutivo Telemarketing Turno Vespertino

**Telemarketer / Customer Service Relations Officer**:**job summary**:**key purpose of the role**:- Act proactively in order to minimize information and tools gaps with the aim of improving the service offered- Find effective solutions in managing a complaint or disservice demonstrating the value of the Company- Create a climate of trust to retain customer loyalty- Adopt and comply to the Company standards and procedures- Follow direction, suggestions and communication from the team leader in order to maximize service efficiency and sales results- Contribute to create and maintain a high-quality work environment so all team members are motivated to perform at their highest level**education & skills**:- Language capabilities:- 3 Officers: fluency in english (french is a strong plus); at least one with good french (able to backup for emergency or residual cases the "french speaking" officer)- 1 Officer : fluency in French and english (italian is a strong plus)- Any officer: able to speak in spanish or portoguese is a strong plus- At least 3 year of experience in customer service (phone channel inbound and outbound mandatory)- Analytical capabilities potential- Strong communication and listening capabilities- Strong sales and problem solving approach- Strong teamworking approach- Able to work under pressure- Good knowledge of excel and power point and CRM tools (Salesforce experience is a plus)- Available to work on shifts (Monday to Friday opening hours between 8am and 8 pm)