End User Computing Analyst

Location: Site Guadalajara.Job Description:Provide first line of support for all global NTT DATA employees for all Information Technology (IT) Infrastructure and Application related incidentsand requests through request tools, emails and telephone calls. Assign tickets to the appropriate technology support groups and track them toclosure. Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology.Studies and analyzes system's needs, troubleshoots technical problems and trains users. Advises users on the interpretation of IT reports andreport capabilities, limitations, etc. Provides user support, new hire system setups, group metrics and desktop/laptop (PC) software evaluationsand upgrades. Provides quick response to ensure maximum uptime of all users and performs end user training when necessary.