.Hey there, I'm Matt, Director of Engineering at Customer.Io!I'm looking for an Engineering Manager to lead our In-App squad, part of the Messaging Channels team.
Your focus will be enabling marketing and growth teams to engage their audiences across channels and platforms.
From in-app messages and push notifications to emerging channels like WhatsApp and Rich Communication Services (RCS), your work will directly impact millions of people who receive messages through our platform every day.You're exactly the person we're looking for if you're excited to solve engineering problems at a scale that most engineering teams can only dream of.
You relish the ability to make a direct impact on billions of end users who interact with messages sent through our platform each day.
You want a place where you can use your technical leadership to help shape the future not only of our engineering team, but of customer engagements and contribute to our mission to "Say more, more powerfully."Some things you'll doLead the In-App squad, mentoring engineers and fostering a culture of collaboration, innovation, and continuous improvement.Oversee the technical execution of features like in-app messaging, push notifications, and integrations with emerging channels like WhatsApp and RCS.Partner with Product and Design teams to define a strategy for delivering robust, scalable, and secure messaging solutions that meet customer needs.Drive cross-functional initiatives and align engineering goals with business objectives and product strategy.Participate in technical design discussions, ensuring solutions are architecturally sound, reliable, and cost-effective.Ensure the team delivers high-quality work through effective project management, code reviews, and engineering best practices.Advocate for end-user preferences in every engineering decision, ensuring that performance, reliability, and user respect remain top priorities.Be hands-on where needed—engaging in code reviews, troubleshooting, and architectural discussions to unblock the team.What we're looking forHas 3+ years of experience managing software engineering teams, ideally in a SaaS environment or with a focus on messaging or marketing platforms.Has technical expertise in building and scaling backend systems or full-stack applications, with prior senior-level engineering experience.Can partner effectively with Product Managers and Designers to deliver impactful, user-focused solutions.Is familiar with building reliable, scalable systems, and is excited by discussions around infrastructure performance and optimization.Thrives in a remote, asynchronous environment and can communicate effectively across time zones.Brings a strong product mindset and a passion for solving customer problems through innovative engineering.Has experience mentoring engineers and fostering a collaborative, high-performing team culture.Works within North/South American time zones.Our mission at Customer