.Job Title: Technical Account ManagerLocation: Amazon Web Services (AWS)Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and 'voice of the customer'.Key Responsibilities:Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.Complete analysis and present periodic reviews of operational performance to customer.Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.Foster trusting relationships with customers, understanding their business needs and technical challenges.Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.Work directly with AWS global engineering and service teams to resolve customer issues.The role may require ability to travel 10-25% as needed.Minimum Requirements:5+ years of hands-on experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/Systems Administration/Networking/DevOps/Compute/Storage/Database/Big Data and Analytics/Application-level services/Serverless/Applications Development in a distributed systems environment.Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.Able to communicate effectively in English, within technical and business settings.Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture.External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.Experience in a 24x7 operational services or support environment.Experience with AWS services and/or other offerings.About AWS:Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.Inclusive Team Culture:Here at AWS, it's in our nature to learn and be curious
