.At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.**JOB SUMMARY****ESSENTIAL DUTIES AND RESPONSIBILITIES**- Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions- Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with related functional and development teams- Ability to write valid functional specification documents including understanding of table structures, fields and entity relationships.- Ability to mentor ESS I team members- Effectively drive business system process and integration improvements with business process owners- Serve as escalation point for troubleshooting issues per OLA and SLA- Provide functional advice and assistance to other IT teams as necessary- Participate in the exchange of ideas and information within the project / department personnel- Provide status updates of assigned projects to the project team- Ask questions; encourage input from team members- Communicate and provide regular updates to functional manager or supervisor- Drive continuous improvement through trend reporting analysis and metrics management- Assure that procedures and work instructions are efficient and not redundant- Offer new ideas and suggestions for improvement. Identify and implement new configuration, procedures and processes that are considered "best practice"- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority- Confer with reporting manager and team on complex or unusual situations- Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific- Interpret a variety of instructions furnished in written, verbal, diagram or schedule form- Maintain discretion and confidentiality in all areas pertaining to the IT systems- Understand and embrace business and IT strategic direction- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.- Comply and follow all procedures within the company security policy