.Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network.Visit cpkcr.Com to learn about the CPKC advantage, our purpose and culture.DescriptionThe Specialist, Technical Assistance Centre provides 24X7 monitoring and technical support response services (Tier 1 Tier 1.5) for a broad array of IS system including telecommunication, digital radio, network, datacenter, servers, applications, and wayside equipment.The role is responsible for standardized documentation, configuration, maintenance and operation of monitoring tools, Application Performance Management, and AIOps platforms as well as operational reporting.Technical support provided by the role would be initial triage and response to trouble alerts based on defined playbooks and knowledgebase articles with escalation to advance knowledge teams if initial triage and response does not resolve the trouble ticket.AccountabilitiesDocumentation, configuration, management and operation of monitoring, application performance management, and AIOps tools.Provide triage and initial incident response to trouble tickets generated by system monitoring, application performance management, and AIOps tools.Post incident problem management activities against critical incident to include root cause analysis and technical gap closure.Operational system performance and SLA reporting.The role provides system monitoring and response services for IS systems across the entire network including train control and OT systems.Ideal Candidate QualificationsRequiredBachelor's degree from an accredited university or college or enrolled in an accredited program with less than one year until graduation, or equivalent combination of education and experience.CCNA Certification.ITIL Foundations certificate.Preference given to candidate with the following training / certification :CCNP Enterprise.Cisco Certified Specialist - Data center core.Microsoft Technical AssociateMicrosoft Azure CloudAWS CloudOne year experience working with the following program languages : .NET, Java, SQL, C++.Two years of experience configuring, managing, and operating monitoring tools.Four years of experience monitoring IT infrastructure and applications.Knowledge of industry best practices on Infrastructure and Application monitoring, alerting, and response technologies and practices.Knowledge of network technologies and equipment from industry leading vendors such as Cisco, F5, Aruba, etc.Knowledge of datacentre, computing technologies and operating systems including Microsoft Windows Server, SUSE Linus, Redhat Linux.Knowledge of database operations