. Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a EUC - Senior Analyst to join our team in Mexico, México (MX-MEX), Mexico (MX). Principal Accountabilities:
- Analyze and understand our current workstation management environment
- Manage user devices in our SCCM / MEM / Intune environment
- Design, manage and update workstation configurations (image/AutoPilot)
- Manage and design new GPOs / GPPs in our Active Directory environment
- Manage and design new Policies in our Intune e nvironment
- Manage application deployments and their updates
- Develop and deploy scripts for the complex configuration of Windows and macOS workstations
- Document the processes, structure and configuration put in place
- Supports complex and modern end user computing solutions.
- Understands and promotes end user technology standards for hardware, OS, core applications, and peripherals.
- Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices.
- Serves as the technical resource for technologies which may span the enterprise. Leads complex troubleshooting efforts and root cause analysis.
- Supports end user architecture to proactively automate, streamline and simplify processes and routine tasks.
- Creates and updates system documentation for operations, and support teams.
- Participates in multiple cross company projects and initiatives that impact the end user computing solutions and experiences.
- Must possess excellent organizational skills and demonstrate attention to detail.
- Ensure solutions and strategies are in alignment with up-to-date security standards.
- Identify and implement improvements including standardization, automation, and optimization of services to reduce costs and improve delivery speeds
- Establish and maintain technology standards, templates, and technical documentation as necessary.
- Deploying monthly and priority Windows updates
- Preparing new workstation and laptop images - 2 versions 1) remote and 2) on USB for IT field techs.
- interfaces the most with IT technicians - for machines that won't image, for new machines needing an image, for new drivers, all end user computing technology.
- evaluates and approves peripheral hardware such as docking stations
