Field Tech Analyst

**Req ID**: 243356

We are currently seeking a Field Tech Analyst to join our team in Mexico City, México (MX-MEX), Mexico (MX).

**Client Desktop Role**:

- Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers.
- Responsible for installing and maintaining all works station hardware and client software.
- Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction.
- Adhere to all processes, policies, and practices of NTT and the customer. Responsibilities include but are not limited to:

- On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
- Serve as company liaison with customer on technical issue associated with duties
- Install and support both Hardware and software components for end user devices
- Evaluate system configurations and software to ensure effective use of resources
- Provide level 1 technical support and incident management functions
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
- Provide project support as needed

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.