First Line Technical Support Engineer

Job Duties:- Escalate issues to senior technical staff and respond to the customer when escalation resolutions are available.- Track incidents on the helpdesk ticketing system- Where time is available, perform other various assigned tasks, such as document creation, staff and customer training, process improvement etc.Job Requirements and Experience:- ** Fluent English Required** - Second Language a bonus- 2+ years experience in a customer support role.- Strong written and verbal communication skills- ** Friendly, approachable disposition and confident manner.**:- Basic IT knowledge (Networking, DNS, SMTP, Office Suite, Exchange 2013+, G Suite.)- Well-structured way of working and troubleshooting/problem-solving ability- Strong understanding and **ability to **prioritize** tasks** & service requests- Working experience in technical support- Ability to interact and consult with others in particular for de-escalation management- ** Strong team player**Strong motivation and willingness to learn and perform- Autonomous & proactive working behaviorVIPRE