Fit Reservations Customer Service Executive - Hospitality Experience

FIT Reservations Customer Service Executive - Hospitality ExperienceMain Responsibilities: Liaising with head-officeAnswering phone calls and assisting suppliers/clients with queries if necessaryLiaising with Tour Wholesalers worldwideLiaising with hotels/suppliers worldwideBooking hotels and ground services if necessaryDealing with customer complaints/problems on the spotOvertime required if handling urgent issues on the spot or for next day arrivalsHandling "problematic" situations related to reservationsFollowing up to make sure that a problem/complaint is resolved and closed following proceduresHandling emergency calls during out of office hoursSkills and Experience: Business level: English, Spanish, and Portuguese languagesExcellent customer service skillsWell organizedPC literate (Word/Excel/Internet)Work well under pressure in a fast-paced environmentTeam playerMinimum 1 year experience in the tourism industry preferred
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