.Company Description:From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Housekeeping Team as a Housekeeping Supervisor located at SLS South Beach in Miami.JOIN THE SLS FAMILY TODAY!Job DescriptionJob Purpose:Under the general guidance of the Director of Housekeeping, responsible for assigning and supervising the activities of the room attendants, house porters and linen porters to ensure clean, orderly, attractive and well maintained guest rooms, corridors, fire exits, stairways and service areas on assigned floors/areas. Ensure guests of the hotel are treated fairly and consistently in a timely manner, receiving high quality and personalized service.Duties & Functions:Supervise the allocation of work assignments to Room Attendants and Houseperson to ensure maximum coverage.Assign special duties to Room Attendants and Houseperson on assigned floors.Check the computer system throughout the day for an update of room status and communicate with the front desk and engineering.Check and return an allocated number of guest rooms to the standard required by the hotel.Report to the Housekeeping Office any rooms which do not require service, are "Do Not Disturb" or are double locked by the afternoon and to log these on the hand over.Report and log any maintenance defects found in the rooms and assigned areas. Liaise with front desk and engineering regarding all out of order rooms and other defects.Ensure soft furnishings and décor of rooms are maintained to standard.Oversee implementation of deep cleaning and replacement.Ensure corrective action where necessary and inform the Director of Housekeeping regularly on performance of each staff member.Assist in identification of training needs, conduct training of room attendants and porters where appropriate.Check on a daily basis the arrivals, departures and VIP lists.Check rooms to ensure they are cleaned and maintained to the required standard.Ensure VIP gifts are replenished.Conduct team briefings, daily line ups, monthly meetings as required.Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supply closets.Ensure all storage areas are kept clean, safe and are within local fire, safety, and health codes.Ensure all public area and heart of house areas are clean.Handle guest requests, inquiries and complaints with immediate action and thorough follow up.Assist in stock taking of Housekeeping items when necessary.Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures.Report immediately any matters concerning the security of the floors or public spaces to the security department.Report immediately any valuable lost property to security and to log packages and all other lost property