"Working for Alfa Laval means that we are creating better everyday conditions for people, contributing to a more sustainable future through engineering and innovation"At Alfa Laval, we always go that extra mile to overcome the toughest challenges.
Our driving force is to accelerate success for our customers, people, and planet.
You can only do that by having dedicated people with a curious mind.
Curiosity is the spark behind great ideas and great ideas drive progress fo**Profile**:Bachelor´s degree in administration, accounting, industrial engineering and otherExperience in payroll, customer care, and REPSETechnical skills: experience in different platforms such as ICSOE, SISUB, INFONAVIT; IMSS and other customerservice portalsYour role and responsibilities- Coordinate, on an administrative level, all our service contracts, to secure a superior customer experience.- Track and report service engineer´s and other employee´s and/or contractors' attendance to customers sites.- Coordinate internally all steps required, including gathering information with required functional teams, to renew the specialized services license, and if applicable, to comply with audits and government inquiries.- Secure reporting in time of information requested by government entities (REPSE related) and customers, including general information in their portals to secure business continuity.- Secure document repository of all related information including quarterly reports submitted to the government (REPSE related).- Identify, analyze and secure corrective actions (involving, if needed, key people of needed functional areas) over deficiencies observed in the related processes.- Use prior experience and acquired expertise to execute functional policy/strategy.- Provide guidance over REPSE to the whole organization.- This person will report to the Service Manager and dotted line to the Service Operations Manager, to secure both the strategic vision and the execution.- Travel may be required.Our culture"Alfa Laval do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status.This is an important and exciting role that will require a professional capable to work in a hand's environment as well as show softer skills such as resilience, agility, work on high pressure, dynamic and constantly.Location Tlalnepantla Edo MexType of employment HybridWe offer youThe opportunity to work in a company of constant change that allows the employees to work with total ownership and accountability "We'd love to hear from you by this media and do not hesitate to visit our local site at