.Global Technical Program Senior ManagerApplyLocations: Mexico, GuadalajaraTime Type: Full timePosted on: Posted YesterdayJob Requisition ID: WD185856Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Global Technical Program Manager located in Guadalajara, North.Reporting to the Sr Director, Operations Engineering, the Global Technical Program Manager role is responsible for directing and coordinating activities of personnel engaged in the manufacturing operations to drive best practice sharing, operational improvements/innovation, and the NPI process to support CEC Global operations.What a typical day looks like:You will act as the first escalation point globally for all product programs, projects, and operational performance issues.Ensure collaborative cross-functional teamwork to effectively initiate, plan, execute, monitor, and control all phases of NPI.Ensure effective two-way communications between Flex Operations and Global Account Management.Provide the necessary leadership and support to site Program & Project Managers (design, NPI, operations, etc.) to ensure programs are executed to plans.Participate in NPI program reviews.Ensure all programs and project teams adhere to the Flex Product Life Cycle Process (FPLC).Be responsive to customer requests and ensure high customer satisfaction. Ensure effective and timely corrective action of any performance and customer service-related issues.The experience we're looking to add to our team:BA/BS/MBA or equivalent work experience.Experience in a Program/Operational Management or leadership role.Experience with managing automation and I4.0 projects.Previous experience working within manufacturing supporting NPI and product transfers.Strong customer and program management experience with Tier 1 OEMs.Good knowledge on PCBA and optical system integration processes.Comprehensive understanding of NPI to supply chain to manufacturing operations.Ability to interface and communicate with different levels of the organization, both at customer & Flex.Strong analytical capabilities and attention to detail. Ability to dig deep into issues when needed
