.About the RoleThe Workday Success Plans Team are all about our customers and their post Go-Live journey - we create programs to help them drive business value from their Workday applications.The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments.At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud.We work hard, and we're serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve?Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers?The Workday Success Plans team works directly with customers through targeted microconsulting engagements to help solve their business needs using the Workday application.Responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations.As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.Our team of professionals have a broad and deep understanding of Workday, and enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment.So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team!Primary responsibilities of this role include delivering various services to Workday Success Plans customers. To be successful, this requires :Conducting research to ensure understanding of customer questions and related Workday concepts.Delivering small scope consulting in response to customer requests; providing configurationguidance, demonstrations, considerations, tips & tricks.Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.Clearly and effectively communicating responses and value to customers.Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap
