.Work Shift: Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.Position Overview:- Follows computer system and department operational procedures and training guidelines to obtain accurate demographic, diagnosis, and insurance information on each registration.- Registers established goal of minimum required patients per employee shift as measured by productivity reports.- Presents forms and obtains signatures using approved scripts.- Complies with department procedures and regulatory guidelines for Medicare Secondary Payer, Advance Beneficiary Notice, Advance Directives, and Patients Rights forms.- Follows payer requirements for authorization, pre-authorization, referrals, coordination of benefits forms, and in-network verification according to department procedures and the Insurance Card Database and Insurance Verification guidelines.- Follows Financial Screening and Self Pay Procedure with regards to referrals for Medicaid and Charity Care.- Supports department performance improvement initiatives.- Assists with accurate data collection in support of quality performance improvement initiatives.- Attend all mandatory department meetings.- Follows patient identification policy.- Acts as a resource for Patient Access department.- Acts as a liaison for physician office and ancillary departments.MINIMUM REQUIREMENTS- Education: High school diploma or equivalency.- Experience: One year experience in a healthcare setting or one year customer service experience. Medical terminology and medical insurance knowledge preferred.- Knowledge and Skills: Strong customer service skills. Excellent verbal and written Communication skills. Strong interpersonal skills.- Special Training: Basic computer skills.- Mental, Behavioral and Emotional Abilities: Ability to work independently and as a team.- Usual Work Day: 8 HoursPHYSICAL DEMANDS AND WORK ENVIRONMENT- Frequent physical demands include: Sitting, Standing, Walking, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion- Occasional physical demands include: Climbing (e.G., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl- Continuous physical demands include: Talk or Hear- Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs