Help Desk Agent

About position. We seek to help companies grow without losing control of their finances. Our platform helps to our clients have complete visibilityof their transactions in real time, to have better control of expenses.**Responsibilities**:Control and manage the general tray of requests. Give immediate solutions to frequently asked questions tickets. Reassign second-level tickets to specialized agents. Maintain the control of tickets on the assigned platform. Monitor the service level of all assigned requests.**Requirements**:Accurate and prior Importante empresa in tickets control tools (ZoHo, Zendesk, Freshdesk, etc.) Ticket management by groups and categories. High qualities of oral and written communication. Extremely organized. Focus mind. Spanish native / English Teamwork. Leadership. Excellent writing skills Excellent research skill high negotiation capacity.4312