Helpdesk Associate- 100% Remote

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA Services currently seeks a **Help Desk Associate - Full Time** - to join our team in **Mexico**Location: This position can be 100% remote (you can work from anywhere in Mexico)**Requirements**:- Availability to work 45 hours per week (rotative schedule each 3-4 months)- Advanced English- Min 6 months experience in Customer Service- Looking to work in IT Environment**Activities**- General Incident Management, access management- General L1 Support- Advanced Tech Support- Document troubleshooting steps and detail descriptions- Answer technical support calls providing and escalating to other support groups- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**We Offer**:- Competitive salary- Grocery Tickets - 12% of base salary- Saving Fund- 13% base salary- 30 days of christmas bonus- 10 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the company**About NTT DATA Services****NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.****Job Segment**:Consulting, Help Desk, Information Technology, Technical Support, Technology