Helpdesk Associate-English

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.Position: Help Desk Associate - Full TimeLanguage: Spanish and EnglishRequirements:Availability to work 45 hours per weekInterest in working on Afternoon/Night shiftsAdvanced EnglishLooking to work in IT Environment6 months of experience in Customer ServiceWe Offer:Grocery Tickets - 12% of base salary30 days of Christmas bonus10 days of vacations5 personal days per yearMedical insurance (You and your family)Discounts with selected OpticsOpportunity to grow in the companyActivities:General L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer incidents and requestsApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresNTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.#J-18808-Ljbffr