Helpdesk Associate - Part Time (Am)

Helpdesk Associate - Part Time (AM)

We are currently seeking a Helpdesk Associate - Part Time to join our team in Guadalajara (On-site).

**Requirements**:
**Preferred Schedule: 7:00 - 11:30 AM (ON-SITE)**
- Availability to work 22.5 hours per week
- Interest in working on Morning shifts
- Advanced English
- Looking to work in IT Environment
- 6 months of experience in Customer Service

**Activities**:

- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**We Offer**:

- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company

**Job Type**: Part-time

**Salary**: Up to $7,650.00 per month

Expected hours: 22.5 per week

Work Location: In person