Helpdesk Associate - Tech Support (C2 English

**Requirements**:

- **Live in Guadalajara and be able to work ON-SITE: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco**:

- **Finished high school (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)**:

- Availability to work 45 hours per week
- Interest in working on **Night shifts**:

- **C2 English Level (this means that you've lived in the US for more than 8 years and you have an American accent)**:

- Looking to work in IT Environment
- **6 months of experience in Customer Service and/or Tech Support**:

- **basic troubleshooting process**

**We Offer**:

- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company

**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**Salary**: $18,500.00 per month

Application Question(s):

- Do you have your high school OFFICIAL diploma? (certificado con sello de la SEP), en caso de ser de una escuela extranjera se necesita tener el TRANSCRIPT
- Do you have C2 English level pronunciation? (This means that you've lived in the US for more than 8 years and you have an American accent)
- Please confirm that you have seen the location of this job and that you are aware that this position is ON-SITE (presencial)

Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco
- Are you available to work on-site during the night shift?

Work Location: In person