.**Req ID**: 344942Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwideJoin us as HR Administrator, and you'll be looking at a career-defining role based in Queretaro, MX.The HR Administrators are responsible for dealing with all incoming HR service requests from Managers, Employees and HR Business Partners and 3rd party stakeholders in our business Operations Centres. This involves updating systems, including payroll, creating documents and escalating non-standard requests to specialist teams for action. The HR Administrators support a range of different HR functions and have responsibility for a geographic cluster of countries, dependent on languages. As our first line support on HR issues for customers the job holder must resolve as many incoming service requests as possible to meet the business needs and ensure that the HR SSO meets its Service Level Agreements. Resolving requests includes an end to end generalist service to secure authorisations, address issues, create contracts, inform suppliers, update systems and maintain employee files. The job holder will also need to manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HR Operations, escalating any issues whilst ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved.KEY RESPONSIBILITIESHR Service Request HandlingReceiving service requests (e.G. employee information management) via Case Management Tool.Ensuring compliance with legal requirements for processing requests (e.G. Consent to Use of Data).Ensuring that information provided is complete and accurate before updating records or processing requests.Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required.Keeping record of all open requests and regular follow-up until their completion.Escalate non-standard requests using the HR Operations escalation path.Allocate requests with specific language/country requirements to the relevant colleagues as appropriate.Create or request supporting documents required in processing service requests.Support colleagues with validation of any data amendments and document checks in order to ensure a high-quality service delivery.Run standard and ad hoc reports on request for customers and other HR Operations stakeholders.Identify improvement opportunities and proactively suggest and/or support their implementation
