.Time left to apply End Date: December 7, 2024 (6 days left to apply)Job Requisition ID: R00178457Life at Nissan encompasses everything that inspires both the quality of our vehicles and the quality of our people. Company-wide, you will find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive. At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.The Data Operations Admin serves the Nissan Americas region by processing all major HCM transactions in our company system of record, Workday.Job Responsibilities:Case Handling: Manage and resolve cases & tasks through ServiceNow (Engage@Nissan).Workday Transaction Processing: Process high-volume & high-risk transactions in Workday requested through cases/tasks, such as hires, promotions, employee movements, terminations, etc., ensuring accuracy and compliance.Knowledge Management: Maintain and update knowledge base articles in ServiceNow (Engage@Nissan).Customer Service: Provide exceptional service and support to people leaders, stakeholders, and HRBPs, ensuring their needs are met efficiently.Collaboration: Partner with COEs & HR Business Partners to address and resolve escalations.Minimum QualificationsThe following qualification statements reflect the minimum skills and abilities required of the qualified applicant.Education:Bachelor's degree in administration, HR or related field desired.Language:Advanced Fluency in English and Spanish required.Portuguese is desired.Experience:1-2 years of Human Resources experience preferred.Experience in a Global shared services environment is desired.Experience with ServiceNow and Workday: Proficiency in handling cases through ServiceNow and processing transactions in Workday.Customer Service Skills: Strong customer service skills to effectively interact with people leaders and HRBPs.High-Volume Transaction Handling: Ability to work under pressure with high volume and high-risk transactions, such as hires, promotions, and terminations for the Americas Region.Problem-Solving Skills: Strong analytical and problem-solving skills to address and resolve issues efficiently.Attention to Detail: Excellent attention to detail to ensure accuracy & quality in case handling and transaction processing.Communication Skills: Effective verbal and written communication skills to provide clear and concise information to stakeholders.Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.Team Player: Ability to work well within a team and contribute to team success.Critical Thinking: Strong critical thinking skills to evaluate resources, solve issues & improve processes