.A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.Primary Purpose: The HR Inquiries Administrator (HRIA) receives and resolves HR cases/tickets and completes the required actions. This customer-service focused role is primarily responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics including SLA to deliver service excellence.What You Will Do:Deliver exceptional customer experience, problem-solving with strong discernment and be able to thrive in a fast-paced environment.Deliver consistent results with a customer centric mindset, and a commitment to service delivery excellence.Provide tier-one support for all employees and managers, answering inquiries, resolving issues, and providing guidance on HR policies and procedures.Assist in monitoring team members' cases contributing to peer quality review process, utilizing tools like ServiceNow.Assist in member's case queues, helping ensure cases are evenly distributed and handled in a timely manner.Respond to associate inquiries, providing clear and accurate information in a professional manner.Participate in training sessions as needed, continuously improving knowledge and skills in HR case management.What You Will Need:Bachelor's degree or equivalent, preferably in HR, and/or Business1+ years previous experience in a HR Shared Service, Call Centre, Service EnvironmentFamiliarity with HR systems (HRIS) and shared services HR technologyAbility to navigate with proficiency and deliver high-quality customer serviceAbility to handle and maintain confidential & sensitive dataExcellent communication skills with good knowledge of written and spoken English to be able to connect with all levels of employees across the organization Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet! We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing. Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!We are committed to a diverse workforce and a culture of inclusion
