Company Overview:If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!Role Summary:Deliver HR operational services support to regional HR customers and respond to inquiries related to:- Employee / Manager self-service transactions- Position Management- New hires & pre-hire onboarding- Voluntary Terminations- General pay and benefits- HR policy and HR portal navigation**Responsibilities**:- Respond to customer requests and provide guidance to associates and managers- Consistently execute HR processes, using case management, chat and telephony- Provide guidance to associates and managers on self-service transactions and navigating the HR portal- Research solutions to HR customer inquiries and escalate as needed- Understand and be able to communicate HR policies, processes, and procedures- Exceptional customer service, emotional intelligence and empathy -Excellent probing abilities, to identify true need from customer- Resourcefulness and ability to find answers quickly- Thorough with responses to inquiries and issues- Adaptable to different customer types and situations- Technologically savvy to improve and automate activities- Knowledge of the full HR operations solution and intersection points- Language expertise based on language strategyPreferred Experience / Skills:- Experience in working with manufacturing, engineering, or sales teams.- Experience in Workday.**Req ID** : R-6338**Job Family Group** : Human Resources**Job Family** : HR Human ResourcesEOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision