Hw & Security Team Lead

**Job Purpose/Mission**:**Principal Responsibilities of the Position**:- Create an inspiring team environment with an open communication culture- Set clear team goals- Delegate tasks and set deadlines- Oversee day-to-day operation- Monitor team performance and report on metrics- Motivate team members- Discover training needs and provide coaching- Listen to team members' feedback and resolve any issues or conflicts- Recognize high performance and reward accomplishments- Encourage creativity and risk-taking- Suggest and organize team building activities- Implementation and Support of Ingenico Hardware & Software Payment Solutions- Work with 3rd party financial solution providers to resolve technical integration issues- Provide product training to customers and partners- Analyse customer requirements and recommend best practices & solutions- Provide sales support to account executives in the form of presentations, white board sessions and technical demonstrations of product- Support existing client base in problem determination, resolution and product upgrade- Participate in sales meetings and industry related events- Recommend product enhancements and provide customer feedback to product management- Aid in testing and piloting of new hardware and software- Work with QA & software engineering on problem recreation and resolution- Technical expertise on Ingenico's multi-lane set of products and integration kits- Collaborate with sales, product, software development and QA in order to accelerate product integration.- Provide input to Technical Services and Software Development to accelerate the evolution of the Ingenico multilane integration kits.