-Incident Manager----Role Purpose. --The role holder will lead service recovery of incidents of any threat levecilitating senior, technical and business calls with key teams and stakeholders. Restore normal service as quickly as possible and minimise the adverse impact to the business. Recover IT systems and services in accordance with business/IT service level agreements in conjunction with technical support teams and in line with global incident management processes. Build and maintain effective working relationships with IT colleagues and business partners--Main activities--:Handle major incidents across the company, as main objective incidents must be resolved as soon as possible, and minimize business disruption. Sending executive communications to a global audience giving details of the incident and impacts to the business, including nsteps and root cause analysis through global tool X-matters. Execute local process aligned to the Global procedures Mobilize acilitate the recovery of the serviom incidents of any level of threat, communication to the technical and business services. Develop and maintain efficient working relationships with Technology colleagues and business partners. Leading large senior management conference calls to advise of major incidents occurring in the production environment Management Escalation Calls.Requirements--Requirements--:- Knowledge-- Investigation act-finding methods Compile, organize,analyse, and interpret data and information into repormats Excellent customer service skills with the demonstrated ability to respond to questions and requests in a helpful, empathetic, and professional way--Confidential-- Confidential working nancial or Technology Institutions suppollowing procedures, gathering metrics, and monitorir both automated and manual notifications--Capabilities-- Ability and willingness to work in a shift (both day and night) environment providing 4x7x365 support. Demonstrated capacity to solve complex problems, meet tight deadlines, and meet mission-critical Service Level Agreements Ability to effectively communicate to both technical staff and executives--Qualifications and Accreditations-- Bachelor Degree:Engineering, Systems or related Strong English speaking and writing (rmal certification in a Service Managemeamework (e.G. ITIL V Certifiundation level or similar) --English language proficiency Advanced level (MUST)--Confidentialis committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At Confidentialwe are oriented towards guaranteeing gender equality and constant trainir our employees as well as the protection of their labor and social rights.