Incident Manager (Remote In Mexico)

**What you will do**:

- Accountable for the resolution of Major Incidents and Crisis Management issues
- Manages end-to-end service delivery ensuring the responsible teams for the Major Incident Resolution are engaged and on track
- Provide communications for a broad range of requests from the Client as well as providing a single, one stop escalation point for the client
- Ensures client relationships and satisfaction are maintained by meeting current and potential needs, ensuring contract compliance
- Understands and leverages operating models to ensure that the appropriate dedicated shared on-site, off-site, offshore contractor and company resources are available to meet client needs

**Who you are**:

- Bachelor's degree in computer science, business administration, engineering, information systems or related field preferred.
- 2+ years of experience in similar role or in a leadership role such as project management, service delivery lead, team lead, etc.

**Knowledge and skills**
- Strong leadership and communication skills
- Analytical and problem-solving skills
- Interpersonal skills to interact with customers and team members
- Organization and time management skills
- Experience using Service Management tools such as ServiceNow, Remedy, HPSM or SMAX
- Knowledge of Information Technology Infrastructure Library (ITIL) reference model is preferable

**Work Environment**
- Remote work
- Shifts: 3x12 Sunday through Tuesday or Thursday through Saturday and add Wednesday in every other week
- ** Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success**. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.