.ERM is seeking an Infrastructure Engineer (Mid - Senior Level) to join our support team in Mexico City, Mexico.At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career.Overview of the Infrastructure Engineering Role:Ensure that ERM's infrastructure is available at all times.Maintain Confidentiality, Integrity & Availability of Information.Act as internal escalation and engagement point for 3rd Party infrastructure services.Ensure that the integration of acquired companies' IT systems are smoothly transitioned into the ERM environment.Provide support and technical direction in accordance with business requirements, relevant laws and regulations.Participate in the development of Disaster Recovery & Business Continuity Planning.Liaise with third parties/suppliers/customers as appropriate and contribute to business strategy proposals.Perform ongoing identification and mitigation of potential risks and their probable business impact.Support and manage servers, networks and associated infrastructure where appropriate.Assist in other activities of the Technology Services as directed.Identify, quantify, and prioritize risks against criteria for risk acceptance and objectives relevant to the agency.Document processes & procedures and update existing documentation.Provide guidance to less experienced members of the team.Technical Knowledge, Skills and Experience:Substantial work experience in a technical analytical role responsible for maintaining enterprise infrastructure environments is essential.Degree educated or equivalent experience is essential.Extensive knowledge of Microsoft Server Operating Systems and Infrastructure services.Experience of implementing and running IaaS and PaaS solutions with public cloud providers (specifically MS Azure).Extensive Experience of Microsoft Hyper-V virtualization and Azure virtualization technologies (e.G. AVD).Extensive knowledge of Server hardware including Blade Chassis, rack systems and supporting infrastructure.Extensive knowledge of Microsoft Active Directory, both on premise and MS Entra ID.Knowledge of Cisco and Meraki networking hardware, OS and technologies (Catalyst / Nexus switches, routers, ASA firewalls, VPN, APs).Working Knowledge of PowerShell scripting.Knowledge of NetApp and Dell storage technologies e.G. SAN and NAS.Knowledge of Commvault Simpana and Metallic backup solutions.Knowledge of monitoring solutions (SolarWinds Orion, WMI, SNMP, Azure).Knowledge of networking technologies (LAN, WAN, VPN, DNS, DHCP etc.).Knowledge of Riverbed WAN acceleration appliances and mobile would be advantageous.Knowledge of Dev Ops methodologies (Azure Dev Ops).Additional Knowledge, Skills and Experience:Excellent spoken and written English.Has strong communication, project and time management skills.Highly self-motivated and directed, with keen attention to detail
