Job summaryAbout OpsTech ITOperations is at the heart of s business.We are known for our speed, accuracy, and exceptional service.Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.OpsTech IT provides nonstop global IT support to Operations as a vital piece to the puzzle.We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result.You can troubleshoot and solve straightforward problems that do not have defined SOPs.This role is required to travel according to business requirements due it-s scope of responsibilities.Key job responsibilitiesResponsibilities include, but are not limited toNetwork engineering and troubleshooting, data cabling and systemsadministration in a variety of software and hardware environments.Ensure infrastructure networking and computing systems remain available during production hours.Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.Manage local technical projects.Maintain or create policies, procedures, and processes.Identify root-causes of operational issues and process inefficiencies.A day in the lifeHave the ticket cue up to date and following SLAIn very specific cases will be required to do work beyond the normal IT Scope but always following PolicyIs always encouraged to think outside the boxIts ok to ask for help, there is always eager to help in AmazonBASIC QUALIFICATIONSHigh School diploma or GED equivalentSolid knowledge/experience using Cisco IOS (CLI) CCNA Certification or equivalent level of domain.Might be evaluated during interviews.Solid experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP.(Will be evaluated during interviews)Demonstrable experience in PC repair, troubleshooting, deployment.Solid IT experience with client, server, and network service delivery.PREFERRED QUALIFICATIONSBachelors degree in Computer science or IT related field.Microsoft Active DirectoryData center infrastructure and facilities experienceAbility to explain complex IT concepts in simple termsAbility to manage high priority projectsExcellent written and verbal communication skillsProven ability to work successfully with limited supervisionIntermediate English (This role manage documentation with people outside the country)