Ingenieroa de Soporte Técnico - Support Engineer [English Required] [REMOTE]08 Apr 2022Customer service is a key part of Rvere's mission to create the best possible experience for our clients. As a support engineer, you will be focused on preventing and solving problems while delighting our customers.This role requires excellent English communication skills and a strong level of empathy. Experience with front-end development using HTML, CSS, and JS is also needed. Experience developing on Shopify is not required but is a plus.Your schedule will be 10am - 6pm, Monday to Friday. In a typical day, you will be answering customer requests by email as they come in. When not helping customers, you will be working on development tasks or creating help documentation.TasksAssist customers with technical customer service questions and requests by emailOptimize HTML, CSS, JS, and Liquid to improve website loading times.Fix HTML, CSS, JS, and Liquid bugs on client websitesResolve merge errors using Git and BashDocument issues and their solutionsQualificationsCommunication Skills:Excellent written language proficiency in EnglishAbility to communicate correctly and clearly with all customersGood comprehension skills – ability to clearly understand and state the issues customers presentGood composition skills – ability to compose a grammatically correct, concise, and accurate written responseWork successfully in a team environment as well as independentlySoftware Engineering Skills:Ability to quickly diagnose and resolve functionality and styling issues in front-end code.Proficiency with Git and Bash command line.Knowledge of web performance techniques like caching, lazy loading, pre-fetching is a plus.Customer Focus:Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environmentAbility to empathize with and prioritize customer needsDemonstrates interpersonal skills with a diverse customer baseDemonstrates conflict resolution, negotiation, and de-escalation skillsDemonstrates ownership to resolve challenging customer issues, escalating when necessaryAbility to determine customer needs and provide appropriate solutionsMaintain regular and reliable attendance, including the daily schedule as assignedProblem-Solving Skills:Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks as assignedAbility to approach problems logically and rationallyAction-oriented and self-disciplinedOrganized and detail-orientedAbility to quickly and effectively prioritize work time in various departments to meet business needsAbility to maintain composure in highly escalated situationsCompensationSalary of 18,000 - 25,000 MXN per month depending on experience and training#J-18808-Ljbffr
