Great chance to be part of Shopee, the E-commerce company lead in South East Asia, we are currently looking for:**IT HELPDESK ENGINEER, on site (Warehouse - Cuautitlán Izcalli)****Job Description**:- Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users' requirements- Handle asset management, maintain inventory and liaise with vendors- Manage IT infrastructure, system monitoring and reports- Implement and monitor office IT security and antivirus- Other duties include performing first level troubleshooting and support for scheduled server backupsJob Requirements:- Diploma or degree in Computer Sciences, Information Technology or a related field preferred. Minimum 3 years' of relevant experience operating in a similar role- Fluent in English mandatory (day to day communication with Singapur)- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)- Hands-on experience in Windows server administration and basic knowledge in Linux server administration- Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals- Professional Qualification - Microsoft Certified/CCNA is a plus- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus- Ability to cover after-office hours and weekend support if there are any infrastructure issues- Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment- Has passion for technology and wants to make a difference with technology solutions- Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skillsTipo de puesto: Tiempo completoSalario: $30,000.00 - $40,000.00 al mesBeneficios:- Seguro de gastos médicos mayores- Seguro de vida- Vacaciones superiores a las de ley- Vales de despensaPago complementario:- Bono anualTipo de jornada:- Turno de 8 horas