**MAIN RESPONSIBILITIES:
- Order Management: Order entry, generate Order Ack, demand analytics, expedites, etc.
upon all types of incoming, including ERP, EDI and / or customer portal management.
- Customer Communication: Management of all communications; follow-up, customer meetings and actions as relevant.
- Efficient and effective problem solution.
Allowing no problem to linger being 24 hours, unless there are extenuating circumstances justifying an extension.
- Issue credits to customers for claims, discounts, price differences or rebates (ERP & related tools management)
- Proactively advise customers shipments re-promise dates
- Confirm orders and ASN thru Customers Portal
- Shipments arrangements and support: share and generate shipping documentation (i.e.
Proforma Invoices, etc.).
Daily monitoring and analysis for customer open orders for shipments that should be made from El Paso, TX & GDL
- Support Kan Ban maintenance of inventory (inventory management).
- Maintenance of Customer Process Profiles, Desk Profiles and ISO Procedures
- Set up new accounts into Customer Database based in ITC requirements
- Set up new PCN into Product Database
- **JOB REQUIREMENTS**:
- **EDUCATION**:University degree in Administration, International Business or related.
Industrial Engineering is also acceptable.
- **EXPERIENCE**:Strong International Customer Service background.
Export and Letter of Credits policies knowledge.
Computer literacy/knowledge.
Superior communication and strong communication and organizational skills.
Ability to work under pressure, respecting deadlines and delivering results.
- **SKILLS**: Proficiency in Microsoft Outlook, Word, Excel, Export, L/C Procecess and Procedures.
- **LANGUAGE**:>90 % - must possess excellent English comprehension, writing and conversational speaking skills.