.IT Applications Support – México Who are we?IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.Our organizational purpose is to build a better world through financial inclusion, and we see the role IT Applications Support as being critical in shaping and persevering our organizational culture that is centred around our purpose.At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.The roleWorking as part of the IT team that supports our entire digital business, you will act as automation support specialist in the in- house operational online loan management application and digital banking we have in place. If there are incidents or issues with this system, then you are there. You will work closely with users and developers to address any problems and issues we uncover. You aim is to ensure that the operational loan management application and digital banking is working. The responsibilities You will work as part of the IT Delivery team to ensure the effective management of the operational loan management application and digital banking. You will be the AIO Platform incidents technical investigation specialist – you will personally troubleshoot and investigate defects for in – house software applications referred by customer support, ensure they are allocated to the right resources in the team and provide feedback to the Software Engineering teams regarding the incidents and underlying defects in the systems, as well as ensure your team members do the same. You will propose and implement improvements to the tools used in the support team, business processes and our IT systems, specifically: You will be responsible for the maintenance and development of the existing portfolio of tools (e.G., Python scripts) used by the support team. You will identify areas that need to be automated, suggest an approach (e.G. scripting, implementation as part of the system) and implement where appropriate. You will partner with the Software Engineering team to ensure the on – going development of tools and systems in line with the business requirements. You will always put customer experience and innovation at the heart of our business processes – have this in mind when approaching all IT activities
