.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Meet your team:SAP Enterprise Cloud Services enables our customers to focus on driving innovation for the future with a focus on flexibility and simplification. We provide customers with a scalable and adaptable operating model, secure and resilient best-in-class technology, and IT governance to ensure production availability across the application and infrastructure landscape.ECS Delivery is the operational organization and our XDU Delivery unit, of which you will be part, is responsible for all cross topics which are necessary to smoothly run the business. Our Unit runs Cross Projects, represents the Process Managers, owns the Reporting, taking care for Data Quality Management and Monitoring and operate the Tools Operation Control Center (TOCC). Your team members are currently located in Germany and Bulgaria, but the whole ECS as stakeholders is distributed around the globe.What you'll do:You are part of the Tools Operation Control Center (TOCC) which is the central team at SAP Enterprise Cloud Services (ECS) to address, communicate and coordinate operational issues (availability, performance, synchronization) of SAP internal tools/systems in use by ECS.In your role as an IT Architecture Senior Specialist, you will be responsible:For availability, performance & sync issues in ECS used tool systems, which are getting reported by ECS members (Re-active approach).To address requirements for the new "TOCC Monitoring Dashboard" to actively identify availability, performance & synchronization issues (pro-active approach).To drive non-outage related tool system issues as projects (based on impact/urgency rating).In your day-to-day you will:Drive central coordination to resolve any major reported tool system issues.Provide transparency & the internal communication of planned maintenance activities and outages of ECS used tool systems.Align with various tool system/application owners, development teams, and product support.Ensure that measures are taken to avoid any recurrence of the same issue.Raise Business Continuity risks for potential tool system availability issues.Provide on-call support