.LIFE AT BRPAt BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all-terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.Our 14 500 employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.-GENERAL SUMMARYBRP offers a career opportunity as IT Coordinator; customer oriented, goodcollaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model and communication protocols.EXPERIENCE AND EDUCATIONBachelor's degree on computer science7+ years of experience configuring, building or troubleshooting computers, printers, scanners3+ years experience leading Help Desk and Service Desk (Proximity) support3+ years Leading multi location resourcesEnglish (Speaking 80%, Writing 100%, Reading 100%)KNOWLEDGE, SKILLS AND CERTIFICATIONUser and services-oriented (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)Good teammate (attend meetings, collaborate, Maintain good relationship with colleagues)Multi-taskingTroubleshooting skillsEffective problem solverIT background in supporting Office and manufacturing environmentAvailability to work on the day shift and attend escalation after office hoursLead communication on emergency ticket status and next steps to businessPunctualityMAIN TASKS AND RESPONSABILITIESAnalyze, Monitor and measure performance for end user support following our operation modelAssure Triage process is being followed to assign ticket priorities according to agreed SLAPeriodically report progress and communicate or escalate any problem or risk requiring the immediate attention of the immediate supervisor