.**Vantive: A New Company Built On Our Legacy**Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us are driven to help improve patients' lives worldwide. Join us as we revolutionize kidney care and other vital organ support.Your role at BaxterThis is where my expertise drives business innovation**What you'll be doing**- Lead a team in developing, implementing, and maintaining robust service management processes aligned with ITIL standard methodologies. Specifically for Change/Release management, request management, asset management and CMDB- Will own Change, Release, Service Request process globally.- Will collaborate with service providers and infrastructure towers to ensure good operation of Service Management capabilities.- Ensure strict adherence to change management policies, procedures, and standards across all IT teams and regions.- Will be responsible for backend monitoring, L1 routine tasks, and monitoring tool upkeep across all infrastructure towers.- Lead the performance of all Infrastructure services, including SLA performance across IT Service Management processes.- Own the asset, CMDB, and change management processes and data accuracy.- Direct a team that facilitates Change Advisory Board (CAB) meetings, ensuring effective communication and decision-making regarding changes.- Develop and maintain comprehensive change/release reporting mechanisms to track and analyze the impact of changes on IT services and systems.- Lead Asset Management initiatives, including the tracking, maintenance, and optimization of IT assets throughout their lifecycle.- Take ownership of the Configuration Management Database (CMDB), ensuring accurate and up-to-date information regarding IT assets, configurations, and relationships.- Collaborate with cross-functional teams to establish and implement IT service management policies, procedures, and standard methodologies.- Lead any work completed by outside vendors.- Identify areas for improvement within IT service management processes and implement strategies to enhance efficiency, reliability, and compliance.- Function as a liaison between IT teams, customers, and vendors to facilitate efficient communication and resolution of service management issues.- Establish and provide effective and timely reporting of key metric data related to Service Management- Provide leadership and mentorship to IT service management staff, encouraging a culture of teamwork, accountability, and continuous improvement
