.Job DescriptionParticipates as a member of an IT technical support and customer service team. Performs analysis and support of functional or corporate deployed service(s) using fundamental problem-solving techniques and root cause analysis concepts. Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues.Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end-user services. Partners, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, the root cause is identified. Identifies potential escalations and proactively alerts management as needed.Provide ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity. Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk. Ensures configuration and inventory management database entries are complete and accurate. Performs work assigned by others. Provides time/resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines.Technical Support ResponsibilitiesProvide on-site field support to customers including installation, servicing and repairing systems and equipment.Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.Troubleshoot Importante empresa patches, corporate software deployments, group policies, and McAfee Antivirus issuesBuild and reimage a corporate-issued PC including performing any necessary HW repair or upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technicalinformation to both technical and non-technical end-users both verbally as well as written