.For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.SimCorp is an equal-opportunity employer. We are focused on building a culture where diverse perspectives and skills are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.Why this role is important to us:We are seeking a highly motivated and customer-oriented IT Service Specialist to join our Service Desk Team. This role will primarily focus on owning/resolving incidents and fulfilling requests during EMEA hours. You will be the first point of contact for users experiencing IT issues, working to resolve technical concerns or escalate them to the appropriate teams. Your goal will be to deliver high-quality service, ensuring users can continue their work with minimal disruption.What you will be responsible for:Provide advanced and positive technical support experience through handling concerns in a highly professional manner, acting as the first point of contact for IT support via phone, email, and ticketing system.Assist with user account management, including password resets, access requests, and software installations.Troubleshoot and resolve hardware, software, and network-related issues.IT Training of new employees and general IT information to users.Assist in onboarding new employees by setting up accounts and permissions.Collaborate with internal IT teams to address and escalate more complex issues.Maintain detailed and accurate documentation of incidents and requests, and update knowledge base articles.Identify and escalate recurring issues.Follow ITIL processes to ensure service delivery meets company standards.Contribute to continuous improvement initiatives within the IT Service Desk.What we value:5+ years of experience in an IT Service Desk or similar technical support role, providing support across cultures and timezones.Familiarity with ITSM tools such as JIRA, ServiceNow, Remedy