For many years, we, Netpoint GmbH, have been a guarantor for high-quality services around IT.
We cover the entire life cycle of the different IT technologies and take over the planning and conception of new technologies for our customers.Netpoint GmbH employs around 100 people at its main site in Mönchengladbach, Germany, as well as at its other sites in Mobile, Alabama and San Luis Potosi, Mexico.Our Support, Consulting, Operations and Development departments master the daily challenges of the core business.We attach great importance to friendly cooperation without hierarchical barriers: This already starts with the internal "you" across all levels.1st Line SupportYou are the first point of contact for a customer's employees regarding IT-related inquiriesManagement of incidents via our central ticket system (ServiceNow)Fault monitoringSystem monitoring2nd Line SupportYou are the contact person for our customers regarding IT-related inquiriesManagement & resolution of incidents via our central ticket system (ServiceNow)Independent solution search with the support of colleagues from the central service deskOnsite SupportYou are the first point of contact on site for our customers regarding IT-related inquiriesManagement & resolution of incidents via our central ticket system (ServiceNow)Independent solution search with the support of colleagues from the central service deskYour Expertise:Completed training or studies in the IT fieldExperience in complex server and network systemsKnowledge of Microsoft SCCMIndependent and proactive way of working, pleasure in dealing with customersVery good German and good English skillsWith a large number of benefits, we want to support you as an employee in all situations and create an environment for you in which you feel comfortable and can concentrate on your work.What is Especially Close to Our Hearts:Your Further Development: further training opportunities in the form of training courses for various IT areas, individual promotionOur Togetherness: team events, family atmosphere with open door policyOur Responsibilities: 30 days annual leave, attractive compensation with benefits, fresh fruit and beverages daily.Our Facilities: state-of-the-art office environment in the Nordpark MG, very good transport connections, modern working materials, company car possibleOptional:Regular working hours (Monday-Friday)Apply Directly Now:Your NameWhat job are you applying for?Your Phone NumberPrivacy Opt-In: I agree that the company Netpoint GmbH processes my personal data within the scope of the application procedure.LocationsNetpoint IT Services, Inc.111 Hillcrest Rd.Mobile, AL 36695United States of America(c) 2023 Netpoint GmbH.
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