.**ABOUT ADVANCED ENERGY*****:The IT Service Desk Support Specialist II is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.**RESPONSIBILITIES**:- Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment.- Maintain passwords, data integrity, and file system security for the desktop environment.- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.- Works on software installation, update, and configuration as directed by ticketing system and Service Desk Supervisor and Manager.- Works independently on imaging, configuration, and placement of new PCs.- Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Service Desk Supervisor.- Maintain phone systems.- Works with Service Desk Manager and Service Desk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems.- Tests new software and operating systems and makes recommendations on deployments.- Participate in projects to improve the end user computing experience.- Directs advanced technical problems to the appropriate resource when necessary.- Be responsible for after-hours support.**WORK ENVIRONMENT**:- Location: Mexicali, B.C.- Environment: In-office role in engineering, sales and manufacturing facility- Standard office environment; spends majority of the day moving throughout local buildings and helping users with PC problems at the user's desk- Required to lift 40 lbs. repeatedly throughout the day.- Overtime may be required at times, including evening work, on-call weekends, and additional project hours.- Domestic travel of up to 10%.**QUALIFICATIONS**:- Excellent customer service skills- Knowledge of PC hardware and peripherals- Advance knowledge of Windows 10/11, and TCP/IP networking- Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills.- Excellent interpersonal, communication and organization skills- Ability to work independently and communicate effectively with users and coworkers.- Strong project management skills, ability to set priorities and meet deadlines with flexibility.- Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.- Ability to evaluate information and exercise good judgment in making decisions