.Time left to apply: End Date: December 31, 2024 (30+ days left to apply)Job Requisition ID: JR100230As part of the Epicor retail hosting and SaaS team, an IT Support Analyst will assist in supporting one of Epicor's fastest growing SaaS businesses. Support analysts work with our sales team, professional services team, support teams, and end users to deliver the best possible SaaS experience to our end users. Support analysts will build, maintain, and troubleshoot servers located within Epicor's private cloud and in the Azure public cloud.What you will be doing:Technical support for Windows and Linux servers, VMware, and Azure environmentsManage service requests, escalations, and provide updates to management and usersReview SLAs, gather customer requirements, and create technical documentationAssist with hardware/software evaluations and resolve complex issuesWhat you will likely bring:Support in monitoring, troubleshooting, and resolving issues across systems, networks, storage, and hardwareStrong communication, problem-solving skills, and attention to detailAbility to meet deadlines with 3+ years of relevant experienceHigh school diploma required; bachelor's degree preferredWhat could set you apart:Ability to complete and maintain basic work and project recordsAbility to work as part of a teamAbility to identify and seek needed information/research skillsAbout Epicor:At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership