.Apollo.Io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Apollo.Io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.Io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.Io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.Your Role:As an IT Support Analyst, you will play a vital role in ensuring the smooth operation of our hardware, software, and systems. You will provide technical assistance and support to Apollo's employees, proactively analyzing our current systems, assets, and implement solutions as well as upgrades. You will excel in this position with strong problem-solving skills, great communication, and a solid technical background. Your expertise in SaaS platforms, advanced IT support experience in software and hardware, and up-to-date IT industry knowledge will make an immediate impact on the day-to-day efficiency of Apollo's IT operations.Responsibilities:Install, configure, and provide support for computer systems, including hardware and software components.Take ownership of user support requests by using IT support tools and effectively managing and resolving issues.Diagnose and troubleshoot software, networking, and hardware issues, identifying root causes and implementing solutions.Provide technical support remotely via remote access or collaboration systems to ensure the timely resolution of IT problems.Repair hardware malfunctions, address software issues, and resolve networking problems to minimize downtime and optimize system performance.Maintain strong internal relationships with colleagues and users, delivering exceptional customer service and ensuring user satisfaction.Handle onboarding, updating, and offboarding of user accounts, managing access rights and permissions.Facilitate asset purchasing and arrange logistics for new hires and departing employees.Propose enhancements to processes, platforms, and information security measures to improve efficiency and effectiveness.Maintain accurate inventory records of hardware, software licenses, and other IT assets, ensuring timely updates and documentation.What We're Looking For:At least 5+ years of experience in an IT Support Analyst/Service Desk Analyst/IT Engineer role.Experience providing remote support globally.Excellent communication and collaboration skills
