It Support Engineer

Hi All,Hope you all doing well!We have a job opening for an IT support engineer in Talpa,MexicoRole: IT Support EngineerJob Type : Freelance ( 1- Day activity )- Provide first/second level contact and problem resolution for customer issues.- Work with Third Party Vendors to remediate complex AV issues as needed.- Provide timely communication on issue status and resolution.- Maintain ticket updates for all reported incidents.- Install, upgrade, support and troubleshoot for end-user equipment.- Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.- Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.- This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.**Required Skillset**- Minimum of 1-3 years of IT experience.- Experience of support end-user devices in an enterprise desktop environment.- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.- Mobile device management including IOS and Android devices, enterprise encryption solutions**Salary**: $3,833.00 per dayAbility to commute/relocate:- Talpa de Allende, Jal.: Reliably commute or planning to relocate before starting work (required)