.**Who Is BeyondID?**BeyondID is a rapidly growing global organization with the opportunity to grow personally and professionally. As a leading provider of managed identity and cybersecurity services, our mission is to help companies become more secure, agile, and future-proof. We care deeply about our team members, customers, partners, and investors. We are a diverse and inclusive organization that lives by its core values every day. And we foster a culture that's fun, supportive, and transparent, with a growth mindset. BeyondID is proud to assist companies such as ATN International, Bain Capital, Biogen, Discount Tire, FedEx, Gundersen Health Systems, Johnson Financial Group, and Major League Baseball to acquire, deploy and manage the best-of-breed identity, cybersecurity, and cloud platforms. BeyondID is backed by Tercera, an investment firm specializing in the $460B cloud professional services market.**Title: IT Support Engineer****Location: Guadalajara****Duties & Responsibilities**:- Maintains a strong understanding of IT functions, requirements, policies, procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff.- Ability to work well with others in a fast-paced global company- Ability to identify software needs- Knowledge of architecture processes and performance reports of operating systems- Strong critical thinking skills- Identifies, evaluates, and prioritizes user incidents and complaints to ensure that inquiries are successfully resolved.- Works under mínimal supervision to research, troubleshoot, and resolve trouble tickets within established Service Level Agreements.- Keeps abreast with latest developments in area of responsibility- Continuously documents and maintains internal processes- Understands and adheres to global and local IT policies and processes- Reads, processes customer agreements and provides guidance for compliance assertions- Assists in production of vendor security forms, surveys and questionnaires- Helps prepare inventory, user lists, audits and other declarations for compliance reporting- Assists in reporting of resource usage and other monitoring tasks- Provides other compliance support as needed**Qualifications**:- 3 + years of experience in IT Security and Service Desk Operations supporting Mac and Windows operating systems- Basic IT systems skills including working knowledge of DNS, scripting, remote access, headless computing, IP addressing, OS administration, user/shell contexts, profiles, policies, authentication, authorization, permissions, encryption- Ability to communicate with customers at all levels of management (including C-Levels)- Current understanding of best practices regarding system security in a cloud environment
