It Support Specialist

We are looking for the best IT Support agents to join a growing team in the telecommunications industry.
Some of the essential duties include:

- Review order package, all required documentation and applicable information to confirm service is available for implementation.
- Attend call(s) with the customer as coordinated by the Project Manager for information gathering and/or validation.
- Communicate effectively with the customer and/or vendor to understand their setup and business needs.
**Requirements**:

- Experience in information technology, managed services, telecommunications or other relevant activities.
- Preferred knowledge: Office 365, IT security tools, Managed Services process platforms.
- Experience with supporting currently Microsoft Supported Server and Desktop operating systems.
- Experience with monitoring of ticketing system, prioritizing problems, supporting projects, and supporting enterprise level infrastructure (installing, patching/maintaining, troubleshooting, etc.).
- English language proficiency (professional level).
Some of the benefits are:

- Competitive income according to abilities, offer starts from 18k BT.
- Law and higher benefits.
- Growth opportunities.